Conditions générales de vente



By placing an order through our site, you warrant that:

- You are legally capable of entering into binding contracts

- You are at least 18 years old.


Your order for a product shall be regarded as an offer to purchase products under these conditions of sale.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

Product descriptions are correct at the date of publication but are subject to availability or change without notice.

Orders are subject to acceptance by De Bortoli Watches and availability of the ordered products. DBW cannot be responsible for errors in typography or photography.

If the products ordered are not available, we will notify you by email and you will have the option either to wait until the item is available from stock or to cancel the order.

We will confirm acceptance to you by sending you an order confirmation by email and this will constitute a binding contract between you and us.

The contract will relate only to those products whose dispatch we have confirmed in the order confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate order confirmation.


Our watches are invoiced without any duty and VAT taxes, including Switzerland- which will be free of any taxes.

Delivery within Switzerland is not subject to any duty or taxes (no VAT or customer charges)

Delivery in Europe is not subject to duty taxes, delivery outside of Europe could be subject to duty taxes (depending of the country). Tariff code for the watch exported: 9102.21

For further information we suggest that you contact the customs authority of your country.

The VAT charges vary from country to country (Taxes informations).


Two options are available for payment:

- By secured payment, through the SIX PAYMENT platform (with Visa or Mastercard)

- Directly to a bank account (account number and BIC code will be provided when ordering per email)


The products will be delivered to the address provided when ordered and after payment has cleared.

Shipping will be made:

- Orders usually ship within 5 business days of payment clearance.

- In the event of a delay customers will be notified by email or telephone

- The delivery in Switzerland will be of 1 day, in Europe 2-4 days, other countriers 4-8 days.

- Carrier: the Swiss Post (registered shipment).


Ownership of the products will pass to you upon the later of receipt by us of full payment of all sums due in respect of the products (including delivery charges) or delivery to you of the products. We may recover any products supplied at any time prior to ownership passing if you are in breach of these conditions of sale.

Risk of the products passes to you upon delivery. Risk in the sense of this provision means the responsibility for damage caused to or by use, handling or storage of the products.


It is the intention of De Bortoli Watches to ensure that our customers are completely satisfied with the products we offer. If for any reason you wish to return the watch you must inform us within 5 days of its receipt by writing us an email to (please indicate the reason of the return).

The watch should be returned (charges at your expense) with a copy of the invoice.

Within 15 days following the return arrival we will fully refund your purchase (excluding the shipment, return shipment and customs charges).

Please note that the watch must be in perfect condition without any scratches or marks and in its original packaging. Watches will not be accepted for a refund if they have been worn or if the packaging material has been removed. The full refund is conditional upon by the state of the watch, which we reserve the right to determine.


Your watch is guaranteed for a period of 2 years from the date of purchase. We insure the repair or exchange if any problem occurs.

We will repair free of charge any manufacturing defect within the warranty period under reserve of a valid warranty certificate.

Among others, warranty excludes the following conditions:

-damage due to neglect or accidents
-damage resulting of intervention of a non-approved watchmaker
-natural wear and tear; wrist band for example
-loss and theft

If repair is needed, please return the watch (at your own cost) to the following address:

De Bortoli Watches
P.O. Box 4046
2500 Bienne 4

After 10 business days we will send you back your repaired watch and we will pay return shipping.

Please include a copy of your invoice, valid warranty card and explanation of the problem with the watch. For watches sent from countries other than Switzerland, please mention on the export documents “Return for repair”.


Even if your watch is no longer under guarantee, we are of course at your disposal for repairing or exchanging components (as far as possible)

Servicing of the movement: To ensure the precision of a mechanical movement long term, the servicing is recommended every 4-6 years. This service is offered by us. Please note that any costs of repair outside the warranty are payed by you. Only after confirmation and payment of the cost estimated in advance, the repairs are carried out by us.


Written communications. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.


We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.

Like many websites, we use «cookies», which are files stored on your computer’s hard drive by your browser. Cookies help us to identify account holders and to optimize their site experience. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies «turned on» so that we can offer you a better experience on this website.

You may occasionally get cookies from companies advertising on our behalf or on behalf of our subsidiaries. We do not control these cookies, and these cookies are not subject to our cookie policy.


The content of the Site, including the text, images, software, audio and video, as well as the compilation of the content (collectively referred to herein as "Materials"), is the property of DBW and is protected by Swiss and international copyright laws. Neither the Site nor the Materials may be modified, reproduced, distributed, transmitted, publicly displayed, performed, or otherwise used, in whole or in part, without the prior written consent of DBW, except that you may download Materials on any single computer for your personal, non- commercial use only, provided that you keep intact all copyright and other proprietary notices.


Unless explicitly agreed upon otherwise in writing, and as far as not in conflict with compulsory law, the exclusive place of jurisdiction for all conflicts with DBW based on contractual, non-contractual and/or other types of claims lies in Biel, Switzerland.

These terms of use and the content of this website are governed by Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is not applicable.


De Bortoli Watches, Rue de Fribourg 47, 2503 Bienne, Switzerland or email: